Redesigning how KOKO Agents replace faulty cookers and canisters, from a paper process that needed a rep stationed in every shop, to a five-minute flow built to survive the ways real customers don't fit the happy path.

Building the handbook, QA process, growth framework and offboarding system that let a five-person design team hold one bar for quality across four product squads, instead of five people quietly doing it five different ways.

Kauli and Matrix are two AI-native products I designed and built solo under Suluhu Studio, both using the Claude API. They look like separate tools, a decision diagnostic and an organizational maturity assessment, but they run on the same underlying frameworks pointed at two different targets: one decision at a time, or a whole design function at once.

A self-serve verification flow for 50M+ users, including a USSD path for feature phones, that removed tens of thousands of branch visits a day.

Design research and co-design work behind Tegura Ejo Heza, a mental health literacy and peer support program for young people in Rwanda, built from the ground up with the people it was for.